What measures does Calen take to prevent fraud?

Keeping your account and money safe is a big part of how we build Calen.

We use a combination of identity checks, security controls and transaction monitoring to help detect and prevent fraud.
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We verify customers before giving them access to certain Calen services.

This helps us confirm that people opening accounts are who they say they are and makes it harder for fraudsters to create accounts using someone else’s identity.
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We monitor account activity and transactions for unusual or suspicious behaviour.

This can include things like:

Where necessary, a transaction or account may be reviewed before further activity is allowed.
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Where available, Calen uses additional security measures such as:

These controls add another layer of protection if someone tries to access your account.
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We use security measures designed to protect your personal and financial information when it is transmitted and stored.

Access to sensitive information is restricted to authorised systems and people who need it.
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Calen uses automated fraud detection tools and security checks to help identify potentially fraudulent activity.

If something looks unusual, we may:

We also carry out checks designed to help prevent financial crime, including sanctions and other compliance screening where required.
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We’ll do our part, but there are a few things you can do to help keep your account safe:

If something doesn’t feel right, don’t approve the payment. Contact Calen Support first.