If something doesn’t look right, act quickly. The sooner you report it, the sooner we can help protect your account.
1. Change your password
Change your Calen password immediately and make sure the new password is strong and unique.
Avoid reusing a password you use for another app or website.
2. Secure your account
If available, enable Two-Factor Authentication (2FA) or biometric security such as Face ID or fingerprint authentication.
If you think someone may have access to your phone or email account, secure those as well.
3. Review your recent activity
Check your recent transactions and account activity carefully.
Look out for:
Transfers you don’t recognise
Changes to your account details
New beneficiaries you didn’t add
Login or security alerts you weren’t expecting
Card transactions you didn’t make
4. Contact Calen Support immediately
Report the suspicious activity using an official Calen support channel.
When you contact us, provide as much information as possible, including:
The transaction amount
Date and time
Currency
Recipient or merchant details
Transaction reference, if available
Screenshots or messages connected to the incident
Anything else that looks unusual
This helps our team investigate faster.
5. If your card is involved
If you have a Calen card and believe it has been lost, stolen or compromised, freeze the card immediately in the app where this feature is available.
Then contact Calen Support so we can help with the next steps.
A quick reminder 🔐
Never share your:
Password
PIN
One-time verification code
Full card security details
Calen will never ask you to send these details through WhatsApp, social media or an unsolicited message.
If you’re unsure whether something is genuine, don’t approve the payment or share any information. Contact us first.