f you notice anything unusual on your Calen account, or receive a message that doesn’t feel right, report it as soon as possible.
You can contact Calen Support through the app or email us at [email protected].
When you report suspicious activity, include as much information as you can, such as:
The date and time it happened
What happened, for example an unrecognised transaction, suspicious email, text message or call
The transaction amount and currency, if relevant
Any email addresses, phone numbers, usernames or account details involved
Screenshots or other evidence that may help us investigate
If money has moved from your account
If you see a transaction you don’t recognise, contact us immediately and secure your account by changing your password and checking your recent activity.
If a Calen card is involved, freeze it in the app where this feature is available.
If someone is pretending to be Calen
Do not share your password, PIN, one-time verification code or other security details.
Calen will never ask you to send sensitive security information through WhatsApp, social media or an unexpected message.
The sooner you tell us, the sooner we can help protect your account and investigate what happened.