How can I keep my Calen account secure?

Keeping your Calen account safe is something we take seriously, and there are a few simple things you can do to help protect it.
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Choose a password that is difficult to guess and that you do not use anywhere else.

A strong password should ideally be at least 12 characters long and include a mix of:

Avoid using names, birthdays or easy combinations.
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Where available, enable two-step verification for an extra layer of security.

This means that even if someone gets your password, they would still need an additional verification step before they can access your account.
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If your device supports it, you may be able to use Face ID or fingerprint authentication to help secure access to your Calen account.
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Be careful with unexpected emails, text messages, calls or social media messages claiming to be from Calen.

We will never ask you to send us your:

If a message feels suspicious, do not click any links or share any information. Contact Calen Support through an official channel instead.
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Keep your phone’s operating system, the Calen app and your browser up to date.

Updates often include important security fixes.
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Where possible, avoid sending money or changing important account details while connected to unsecured public Wi-Fi.

Use a trusted private network or your mobile data connection instead.
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Keep an eye on your transaction history and account activity.

Look out for:

If something looks wrong, report it immediately.
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Use a screen lock, PIN, Face ID or fingerprint protection on your phone.

If your phone is lost or stolen, contact us as soon as possible so we can help protect your Calen account.
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Your Calen account is for you.

Do not allow someone else to use your login details, PIN or security codes to access your account or make transactions on your behalf.
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Don’t approve the payment. Don’t share the code. Don’t click the link.

Contact Calen Support first.
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A few seconds of checking can save you a lot of trouble later.