We’ll be sad to see you go, but if you’re sure, you can close your account from the Calen app.
Before you do, make sure:
Any pending transfers are complete
You’ve withdrawn or moved any remaining balance
There are no unresolved disputes or account issues
You’ve downloaded any statements or records you want to keep
How to close your account
Open the Calen app
Tap your Profile
Go to Account Information
Select Close Account
Follow the instructions shown in the app
Complete any security or identity checks we ask for
Confirm that you want to close your account
We may also ask for some optional feedback about why you’re leaving. It helps us improve Calen.
What happens after I close my account?
Once your account is closed:
You’ll no longer be able to send or receive money through that account
Access to your Calen account may be disabled
We may retain certain records where required for legal, regulatory, fraud-prevention or compliance purposes
Closing your account does not necessarily mean all information is deleted immediately, as financial services companies are required to keep certain records for specific periods.
Can I come back later?
If you decide to use Calen again in the future, contact Calen Support.
Depending on how long your account has been closed and any applicable verification requirements, we’ll let you know whether the account can be reactivated or whether you’ll need to complete a new onboarding process.
Before you go, make sure everything is settled. We’ll take care of the rest.