We’ll help you check before you send
Where supported, Calen validates recipient details before a transfer is completed so you can confirm that the account or destination information matches the person or business you intend to pay.
You should still check everything carefully yourself before confirming the transfer.
Double-check these details
Before you hit Send, make sure the following are correct:
Recipient’s full name
Account number or destination details
Bank or financial institution
Country and currency
Any payment reference required
Recipient contact information, where applicable
What if I notice a mistake before the transfer is completed?
If the transfer is still pending or processing, contact Calen Support immediately.
Depending on the payment route and how far the transfer has progressed, we may be able to help stop or correct it.
What if the transfer has already been completed?
⚠️ Once a transfer has been completed, recovering the money may be difficult or sometimes impossible.
We can try to help investigate and, where possible, work with the relevant payment or banking partners to request a return of the funds. However, we cannot guarantee that the money can be recovered.
The safest approach
Take a few extra seconds to check the recipient details before confirming your transfer.
Check the name. Check the account. Then send.