Keeping your details up to date helps us keep your Calen account accurate and secure.
Go to:
Profile > Account Information > Personal Details
From there, you can review and update the information linked to your account.
What can I update?
Some details can usually be changed directly in the app.
For more sensitive information, such as:
Your legal name
Date of birth
Residential address
Country of residence
we may ask you to provide supporting documents before the change can be approved.
Why do some changes need verification?
Because Calen is a financial platform, certain account details are connected to your identity verification.
If you change something important, we may need to confirm the new information before updating your account. This helps protect you from account takeover and keeps your account information accurate.
What happens after I submit a change?
If additional verification is needed, we’ll guide you through the process in the app.
You may be asked to upload a document or complete another verification step.
We’ll review the request and let you know once the change has been approved.
Having trouble updating your details?
If you can’t make a change in the app, contact Calen Support and tell us which information you need to update.
We’ll help you with the next steps.